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Hello Hansk,

Good day. Thank you for your question.

May I know if the SIM card has any restrictions outside of Sweden for roaming or if the Operator Code is under Black List in the Configuration?

I would suggest that you reach out to us via VIP Helpdesk or contact your Sales Manager/Distributor. If you don't have any contacts with our Sales managers, please contact them on our official website and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to

When contacting us please provide the IMEI, logs, configuration file, International GSM number, and firmware version. Please follow these recommendations:

Thank you for your understanding.

Kind regards.