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FMB-640 not update its location data (lat,long) , any sms command to reset gps , i already send cpureset command still no update

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Hello Atif,

Good day. Thank you for your question.

May I know if you are receiving the reply to other SMS commands such as getinfo/getstatus/getgps? We would like to analyze your situation here. Please reach out to us via VIP Helpdesk or contact your Sales Manager/Distributor. If you don't have any contacts with our Sales Managers, please contact them on our official website and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to

When contacting us please provide the IMEI, logs, configuration file, International GSM number, and the firmware version. Please follow these recommendations:

Thank you for your understanding.

Kind regards.

Dear i have send a comprehensive email on above mentioned email address , all details are attached ,