Thank you for your question.
Data acquisition on Stop and Moving have 2 separate Min Period settings. Also, when vehicle is On the move there are Min Distance, Min Angle and Min Speed Delta settings that are also responsible for record generation. Make sure On Move table in Data acquisition table are configured properly.
Also, check Moving Source settings if Moving is actually correctly detected on the device and it switches between On Stop and Moving configurations properly as it can also have influence over the frequency of data sending/saving.
If you are having troubles with configuring device feel free to reach out to us via VIP Helpdesk or contact your Sales Manager/Distributor. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/
and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to firstname.lastname@example.org
When contacting us please provide the IMEI, logs, configuration file, International GSM number, and firmware version. Please follow these recommendations: https://wiki.teltonikagps.com/view/Recommendations_for_filling_a_query_description
Thank you for your understanding.