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Pls help as GPS Device ( Vehicle) is parked, ignition is OFF, but on software its showing IDLE, ignition ON.

Pls Help...and Suggest what to do !


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Possible ignition sources:

  • DIN 1 (Digital Input 1) - if DIN1 is 1 - ignition is ON; if DIN1 value is 0 - ignition is OFF;
  • Power Voltage - if voltage is between High Voltage Lever and Low Voltage Level (below Ignition Settings options) - ignition is ON; if voltage is higher than High Voltage Lever or lower than Low Voltage Level - ignition is OFF.
  • Engine RPM - if RPM from OBD II or CAN is higher than 0 - ignition is ON; if RPM from OBD II or CAN is equal to 0 - ignition is OFF;
  • Accelerometer - if movement sensor detects movement - ignition is ON; if movement is not detected - ignition is OFF    
* make sure that you are using the latest firmware and configurator*
If the problem still happen, please contact your sales manager. If you don't have any contacts with our Sale managers, please contact with them on our official website and click on the "Contact Us" button. When you will click, please fill the form and submit it. Note: as a topic, please choose "Vehicle telematics". Or you can send an e-mail with description of your situation to When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM number/Firmware version/ect, please follow these recommendations: