Hello there,
Good day. Thank you for your question.
We would like to analyze your issue with the GPS fix. Regarding the firmware and FOTA account, kindly contact us via VIP Helpdesk or reach out to our Sales Managers/Distributors. If you don't have any contacts with our Sales managers, please contact them on our official website
https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with a description of your situation to info@teltonika.lt
When contacting us please provide the IMEI, logs, configuration file, and, firmware version. Please follow these recommendations:
https://wiki.teltonikagps.com/view/Recommendations_for_filling_a_query_description
Thank you for your understanding.
Kind regards.