Hello there,
Good day. Thank you for your question.
Please check if your Accelerometer Auto Calibration is disabled, and enable it.
You will still receive the Crash detection event, but it will be showing as 6 - Real crash detected (device not calibrated). https://wiki.teltonika-gps.com/view/FMB204_Teltonika_Data_Sending_Parameters_ID
Please try this and if you are still getting kindly reach out to us on VIP Helpdesk or contact your Sales Manager. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt
When contacting us please provide the IMEI, logs, configuration file, and the firmware version. Please follow these recommendations: https://wiki.teltonikagps.com/view/Recommendations_for_filling_a_query_description
Thank you in advance.
Kind regards.