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Windows 10. Install steps have been followed.  There is no direction about which folder to install driver into.  Should I see a device in the device manager?  What is the device named in the device manager?

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by

Hello there, 

Good day. Thank you for your question.

Please find the COM driver in this link https://teltonika-gps.com/product/fmb920/#downloads. Go to Driver Utility > select FMB PC Drivers and download > Run > check the device on Configurator. You may install it under the C drive which will be auto-selected or you can manually choose it. Once the installation is successful, you will see your device appearing on the Configurator. On the Device Manager Mobile, you will see it as device model_last 4 digits of the IMEI as default.

If you are still having issues connecting the device, kindly reach out to us via VIP Helpdesk or contact our Sales Manager. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

Thank you for your understanding.

Kind regards.

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HI,

I have been using the driver for quite sometime without issue, however after upgrade to Win10 21H1 I can no longer access the devices.

I get "USB device not recognised".
ago by

Hello Chris, 

Good day. Thank you for your feedback.

We would like to analyze your situation. Please contact us via VIP Helpdesk or reach out to our Sales Manager so we can assist you better, either at https://teltonika-gps.com/ or info@teltonika.lt

Thank you for your understanding.

Kind regards.