Question

FMB125 tracker disappears from time to time. There are no problems on the part of the operator. GSM from 3-5.
Latest firmware. Sleep mode is disabled. Lost communication was noticed while driving.

Answer 1

Hello there,

Good day. Thank you for your question.

We would like to analyze your issue. Please contact your sales manager/distributor or raise a query via VIP Helpdesk so we can assist you better. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

When contacting us please provide the IMEI, logs, configuration file, and firmware version. Please follow these recommendations: https://wiki.teltonikagps.com/view/Recommendations_for_filling_a_query_description

Thank you for your understanding.

Kind regards.