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in Vehicle tracking by anonymous

Hi - I recently got a FMB920, which is a pretty great hardware/software overall *BUT* towing detection misfires and sends false negatives multiple times a day/night! Effectively useless for the main purpose.

After a few false positives, I maxed all params that I thought may be relevant:

FMB920,03.25.15,32,354018110591884,2020/07/13 12:56,1.7,164kB/346kB,120MB/122MB,TM25Q_R_01.00.03.00_000,2,841,AXN_5.10_3333,1,0,2,0

Param ID:11605 Value:5.000000

Param ID:11606 Value:1.000000

Param ID:11607 Value:2000

I also sent info@teltonika.com a request for a newer firmware if that exists - pending a response.

Kind regards!

paul

1 Answer

0 votes
by anonymous
Hello there,

Good day. Thank you for your question.

We do have a newer firmware version on our Drive but will require a credential to access them. Please check with your distributor/sales manager to provide you with access to VIP Helpdesk so you can reach us directly from there and we can look into this matter in-depth and share the Drive credentials. If you don't have any contacts with our sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics".

Thank you for your understanding.

Kind regards.
by anonymous
Hi Vivek - I got the newer firmware and I just flashed it to the device so fingers crossed this will work better.

As a short follow-up, could you please clarify what the param 11607 (Duration in Towing Detection). Is that the duration of the delta (Time 2 - Time 1) for angle and/or acceleration measurements? Higher is more or less sensible?

Thanks!
by anonymous

Hi Vivek - I just got a new false postive. The new firmware doesn't change the situation too much. What can I do?

go allver 

FMB920,03.25.18,05,354018110591884,2021/02/02 10:21,1.7,184kB/346kB,104MB/122MB,TM25Q_R_01.00.03.00_000,2,841,AXN_5.10,1,0,2,0

getparam 11600

Param ID:11600 Value:3

getparam 11601

Param ID:11601 Value:1

getparam 11602

Param ID:11602 Value:5

getparam 11603

Param ID:11603 Value:20

getparam 11604

Param ID:11604 Value:1

getparam 11605

Param ID:11605 Value:5.000000

getparam 11606

Param ID:11606 Value:1.000000

getparam 11607

Param ID:11607 Value:4000

by anonymous

Hello there, 

Good day. Thank you for your reply.

We would like to analyze your issue. Please contact your sales manager. If you don't have any contacts with our sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

When contacting Us, please provide IMEI, logs, configuration file, firmware version. Please follow these recommendations: https://wiki.teltonikagps.com/view/Recommendations_for_filling_a_query_description

Regarding your question on the Param 11607 - If acceleration Threshold or Angle reaches the configured values for a configured Duration, and Ignition is still OFF for a period of time that is longer than Event Timeout, then an event is generated.

Thank you for your understanding.

Kind regards.

by anonymous
Great - thanks! I gathered the log/dump and the requested info and sent it to the UK sales manager.