Hello there,
Good day. Thank you for your question.
It is recommended to update your firmware to the latest version(03.25.18.Rev.05) as shown at
https://wiki.teltonika-gps.com/view/FMB125_firmware_errata as your current firmware is outdated and since then there are many added features and bug fixes. In order to access the drive for firmware download, you will need to raise a query on VIP Helpdesk or contact your sales manager. If you don't have any contacts with our sales managers, please contact them on our official website
https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt
Thank you for your understanding.
Kind regards.