Question

Hello, I use fmb120 with Teltonika.Configurator_1.6.4_B.3.25_R.5 and the FMB.Ver.03.25.18.Rev.05.e but there is an issue, recently i installed around 20 units, and I configured to  send updates every 30 min, but sometimes it doesn't sends update more than 3 hours, it happens with this firmware, and every day on specific unit, after 3 hours it send update like always

Answer 1

Hello there,

Good day. Thank you for your question.

We would like to analyze your issue. Please raise a query on VIP Helpdesk or contact your sales manager. If you don't have any contacts with our sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

When contacting Us, please provide IMEI, logs, configuration file, and firmware version. Please follow these recommendations: https://wiki.teltonikagps.com/view/Recommendations_for_filling_a_query_description

Thank you for your understanding.

Kind regards.