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Dear Support Team,

I would like to ask for help with a problem already reported by others, when the bluetooth connection of the device occasionally is not working, because I have not found a solution to it.

I use the device's bluetooth connection for three functions (not at the same time):
-    to configure the device with the Teltonika Configurator
-    to connect to a bluetooth headset (for an incoming call)
-    to detect a bluetooth beacon (to identify the owner)

When the bluetooth connection is not working, I tried to connect to the FMB device with several devices but it failed. (laptop, tablet, smartphone - I have paired them all before). In most cases, the problem goes away on its own after a few hours (12h<) and I can reconnect to the FMB device and the device detects the BLE beacon again. In some cases, however, the situation did not improve after several days, so only restarting the device solved the problem (SMS Command).

Device: FMB120
Firmware: 03.25.15 Rev:02
Configurator: v.1.5.5.29406


I configured the bluetooth settings of the device based on the information on the Teltonika website:
(Since all three functions work perfectly at some times and not at some times, there is probably no problem with the setting.)

Bluetooth:
BT Radio: Enable (hidden)
Name/PIN: "Unique"
Security: PIN+MAC
Auto Connect: Hands Free
MAC/Name/PIN: "Unique"
Authorized devices: MAC of each device has been recorded

BLE Control:
Nonstop scan: Disable
Update freq.: 30
BLE Scan dur.: 30
Scan retries: 30
BT Power level: 5
BLE Conn. c.: Allow

Beacon List:
Beacon detection: All
Beacon record: Eventual

 

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Hi 

Good day for you 

to fix your Problem please Flow the Below Steps :-

1- Please create VIP Helpdesk query or contact your sales manager.

If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/

and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics".

Or you can send an e-mail with description of your situation to info@teltonika.lt

2- you have to Upgrade your Device FW to last Ver = 03.25.18.Rev.05 

3- Use the Last Configuration you can download From here https://wiki.teltonika-gps.com/view/Teltonika_Configurator_versions

After you Upgrade the Device FW Problem Will fix 

wish you A Nice Day and Good luck for you :)