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I have an FMB640 connected to the tachograph but I can't download any .ddd file (web tacho log is "Tachograph do not respond").

The response of tachocheck SMS is: "CAN_2:000,09C4, K-Line:1".

Maybe I have to use a CAN adapter ? In other words in order to download .ddd files you just use the FMB640 (according to https://wiki.teltonika-gps.com/view/FMB640_and_Tachograph_Solution) or you need any other optional ?

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Hello

Good day. Thank you for your question.

We would like to analyze your issue. Please contact your sales manager. If you don't have any contacts with our sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

Thank you for your understanding.

Kind regards.