Hello Nnavarro,
Good day. Thank you for your question.
May I know for the long click, did you press and hold it for more than 2 seconds? If yes, then it should work but if it is not then we will need to check on the log files of the device. However, to ensure a more efficient way of communication I would suggest that you raise a query on VIP Helpdesk or contact your Sales Manager/Distributor. If you don't have any contacts with our Sales managers, please contact them on our official website
https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to
[email protected]
Thank you for your understanding.
Kind regards.