Question

Hello, there is a problem on my FMB920 devices. The red line that indicates the track is not correct but is the straight line between two signals so it apears the car to pass from places that it hasn't  never been there.There is an unknown reson that the device stops sending data to the server and after a period of time when it starts again sending signals to the server it drows a straight line between the two signals and the intermediate information of the track is missing.

Answer 1

Hello there, 

Good day. Thank you for your question.

We would like to analyze your device further so kindly raise a ticket on VIP Helpdesk or contact your Sales Manager/Distributor. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with the description of your situation to info@teltonika.lt

When contacting Us, please provide: IMEI/Logs/Configuration file/Firmware version/. Please follow these recommendations: https://wiki.teltonikagps.com/view/Recommendations_for_filling_a_query_description

Thank you for your understanding.

Kind regards.

Comments

Hello, there I also have the same problem on my FMB920 devices. The red line that indicates the track is not correct but is the straight line between two signals so it apears the car to pass from places that it hasn't  never been there. There is an unknown reason that the device stops sending data to the server and after a period of time when it starts again sending signals to the server it drows a straight line between the two signals and the intermediate information of the track is missing.