Good day. Thank you for your question.
We would like to analyze this device further (most likely a remote session will be required) so I would suggest that you raise a ticket on VIP Helpdesk so we can assist you better. Alternatively, you may reach out to your Sales Manager/Distributor. If you don't have any contacts with our Sales managers, please contact them on our official website https://teltonika-gps.com/
and click on the "Contact Us" button. Please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with description of your situation to [email protected]
Thank you for your understanding.