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FMB120 does not recognise SIM cards but other devices connect well with same cards. What could be wrong? please help.

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Hello there,

Good day. Thank you for your question.

We would like to analyze this device further (most likely a remote session will be required) so I would suggest that you raise a ticket on VIP Helpdesk so we can assist you better. Alternatively, you may reach out to your Sales Manager/Distributor. If you don't have any contacts with our Sales managers, please contact them on our official website and click on the "Contact Us" button. Please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with description of your situation to

Thank you for your understanding.

Kind regards.