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Hi support,

 have a brand new FMB920 and FMB003 in hand, both seem doesn't work with the USB cable that i brought(I lost the original USB cable), but it seems that the Configurator just couldn't find the device. (Please refer to the case:

In addition, do Teltonika devices only work with the USB cable provided by Teltonika? Can i use universal USB-to-Serial Cable instead?

Thank you very much for your support.


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Hello Sonny,

Good day. Thank you for the question.

For FMB920 and FMB003, you may use USB Micro B type cable to connect with the Configurator. May I know if you have tested the cable and working? Also, may I know if the FMB PC Driver has been installed? Kindly refer here for the Driver -

Kindly go through this and let me know if it helps.

Best regards.

Hi Vivek,

Sorry to bother, i have figured it out! Thank you very much for your support.

Best Regards,