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We have an issue with two reported units. We are seeing no negative value for the latitude and longitude readings for units that are located in ireland. In ireland we always have a minus value for longitude. For a period of 5 or 10 mins the minus switches to a positive causing the location to shoot way out to the north see on our platform. Do you think a firmware update could resolve this?

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Hello,

Thank you for your question.

We would like to analyze your issue. Please contact your sales manager.

If you don't have any contacts with our Sale managers, please contact with them on our official

website https://teltonika-gps.com/

and click on the "Contact Us" button. When you will click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics".

Or you can send an e-mail with description of your situation to info@teltonika.lt

When contacting Us, please provide: IMEI/Logs/Configuration file/Intenational GSM

number/Firmware version/etc, please follow these recommendations:

https://wiki.teltonikagps.com/view/Recommendations_for_filling_a_query_description

Best Regards,