We don't provide any files on Crowd support, please create new ticked on VIP Help desk or if you don't have helpdesk account contact your sales manager.
If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/
and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to email@example.com