Good day. Thank you for the question.
We would like to analyze your issue. Please raise a query via VIP Helpdesk or contact your Distributor/Sales manager. If you don't have any contacts with our Sales managers, please contact with them on our official website https://teltonika-gps.com/
and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with description of your situation to [email protected]
When contacting Us, please provide: IMEI,Logs,Configuration file, and firmware version, please follow these recommendations: https://wiki.teltonikagps
Thank you in advance.