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i have multiple teltonika device, but this device, since i upgraded the firmware to the latest version i can no longer receive the AVL data. i only get IMEI. i have responded to the IMEI by sending 01 but still the device sending IMEI.

it would be great if someone could help me debug


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Hello Hekhek,

Good day. Thank you for the question.

We would like to analyze your issue. Please raise a query via VIP Helpdesk or contact your Distributor/Sales manager.

If you don't have any contacts with our Sale managers, please contact with them on our official website and click on the "Contact Us" button. When you click, please fill the form and submit it.

Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with description of your situation to

Thank you for your understanding.

Kind regards.