Hello there,
Good day. Thank you contacting us.
May I know if your device is locked? Please raise a query via VIP Helpdesk or contact your distributor/Sales Manager. If you don't have any contacts with our Sales managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. When you will, please fill the form and submit it. Please provide the Locked code (91424Q9k200AdL17ZRBjK000) and the IMEI of the device.
Note: as a topic, please choose "Vehicle telematics" or you can send an e-mail with description of your situation to info@teltonika.lt
Kind regards.