Hello there,
Thank you for the prompt reply.
It appears that you will need to use a different version of configurator to load the file, however, we do not share firmware files/updater and other files in the community forum. To receive firmware files, updater and documentation on devices, please contact your sales manager or you can send an e-mail with description of your situation to info@teltonika.lt.
Thank you for contacting us.
Kind regards.