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Hello! I want to configure immobilizer scenario in FMB920. The configurator version is 3.12.0.0 and Firmware version is 03.10.03. But in the features setting the option to configure immobilizer scenario is not available. What should I do ?

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by anonymous

Hello there, 

Good day. Thank you for the query. 

The configuration that you are using currently does not support this function as it is outdated. You can refer here for the latest firmware for FMB920 https://wiki.teltonika-gps.com/view/FMB920_firmware_errata . You will need to update the firmware to 03.25.15 Rev:32 for the latest improvements and fixes. Also, a compatible configurator will be will shared to you (you can also download the configurator at https://wiki.teltonika-gps.com/view/Teltonika_Configurator_versions. However, for firmware updates you will need to contact your sales manager. 

If you don't have any contacts with our Sale managers, please contact with them on our official website https://teltonika-gps.com/ and click on the "Contact Us" button. Please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics".
Alternatively, you can send an e-mail with description of your situation to info@teltonika.lt 

Thank you for contacting us.

Kind regards.

by

Hello! I have done the same as you suggested; updated my firmware to 03.25.15 Rev:32 and downloaded the latest version of configurator (1.4.14_E.3.25.C_181) as well. But still I am unable to find "Immobilizer" scenario in features settings. You can verify it by clicking the link: https://drive.google.com/file/d/1t0djeR8zxVhObGZnQDJ2lZfPq3fFq3-E/view?usp=sharing .

by anonymous

Hello there,

Good day. Thank you for the response. 

Please download and try the Configurator from this link - https://wiki.teltonika-gps.com/view/Teltonika_Configurator_versions under For FMB Series.

Attaching an image from the Configurator with Immobilizer scenario.

Please try and let me know if it helps.

Kind regards.