Ask a question

1944 questions

2288 answers

1897 comments

5064 members

Ask a question
0 votes
85 views
in Vehicle tracking by
Why do my device (FMB920) keep going offline at frequent interval?

I want to permanently avoid device going offline please.
by
No answe till date

1 Answer

0 votes
by
Hello,

Thank you for the question.

Please specify in what condition the device go offline? while moving or parked?

Is the device sleep mode enabled? Detail description and conditions about every mode you can find in the link below:

https://wiki.teltonika-gps.com/view/FMB920_Sleep_modes

Please also provide screenshot of system and data acquisition settings from the configurator so i can advise what must be changed or enabled.

Best Regards,
by

data acquisition

by

system settingsystem settings

by
Still waiting for this reply.

Why do system go offline frequently?

I even disable sleep mode in some devices and yet no luck. Pls help
by
Hello,

Please specify, "system go offline frequently"? do you mean only getting updates every two minutes? or not at all?

Base on your data acquisition settings, you have configured to acquire new records every five minutes(300 seconds) and send data to server every two minutes(120 seconds). If you would want to receive data on your server at a shorter interval, you need to change "send period" interval in data acquisition.

min period - indicates time interval in seconds to acquire new record.

send period - indicates time interval in seconds of sending data to server.

Please see the link below for detail information regarding data acquisition.

https://wiki.teltonika-gps.com/view/FMB920_Data_acquisition_settings\

Do let me know if this helps.

Best Regards,