Question

Hello, I have a brand new FMM130 and problems with the GPRS.  Status:

1. Both LED activated

2. SIM inserted, Modem On, SIM State Ready, Actual Operator Code 29340, Signal Level Excellent Signal

3. GPRS Settings, APN: internet, APN User name and Password: empty - as operator suggested, GPTried with PAP and CHAP

4. 12V connected

5. The device rebooted, external storage formatted

6. FW 03.25.10 Rev:175

7. Configurator v 1.4

8. Tried with two mobile operators SIM (different providers), both SIM work normally (Bob Slovenia, Telekom Slovenia) in the smartphone with internet access

It seems that I have tried every possible option

The log file: https://drive.google.com/file/d/11A3nRm_w4DdtPacmBy2Nd8USJvubzVKl/view?usp=sharing

Any suggestion?

Thank you

Jure

Answer 1

Hello.

Please upload your log and configuration file here so that I could analyze it: https://wetransfer.com/

Thank you.

Best Regards

Comments

Thank you, but WeTransfer allows only to send a file to someone with the known mail address. It is on Google Drive - I've opened it for everyone. https://drive.google.com/file/d/11A3nRm_w4DdtPacmBy2Nd8USJvubzVKl/view?usp=sharing

---

Hello.

Longer log would help.

But from your log I see that there is a signal. But your device does not generate any records due to it not being able to synchronize itself.

Try changing "Records Saving/Sending Without TS" settings to "Always" and "Synchronization Settings" to "NITZ+NTP". And see if devices starts sending any records.

Best Regards

Answer 2

Hi,

I've checked the log, could you please gather for a longer period of time (at least 3 minutes)? It can done by following steps in this document:

https://avl1.teltonika.lt/downloads/debug/Terminal%20log%20for%20FMB.pdf

I will take a look and get back to you.

Best regards,

Comments

Hello, when started again (probably the 10th time), suddenly it started to work. I do not know why, but now everything is O.K. Thank you.