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0 votes
563 views
in Vehicle tracking by anonymous

Ive tested my SIM in others FMB920 and its ok, but in this one the hardware just close GPRS connection every single time.

<[2020.08.11 21:57:16]-[REC.SEND.1] check gprs

:!<[2020.08.11 21:57:16]-[REC.SEND.1] gprs is closed, try to open

[2020.08.11 21:57:16]-[NETWORK] [APN.LIST] Opening GPRS: APN:prepago.ancel;USER:BAM;PASS:BAM

[2020.08.11 21:57:16]-[NETWORK] ERROR @ m2m_network_api.c(2006):[GPRS.OPEN.0364] Error: 9

[2020.08.11 21:57:16]-[NETWORK] [ERROR.HANDLER.0364] Caller: 0/gprs open, code: 9

[2020.08.11 21:57:16]-[REC.SEND.1] Retrying to open gprs in 2s

:!<[2020.08.11 21:57:17]-[OVERSPD] Unsatisfied Conditions:

:!<[2020.08.11 21:57:17]-[SLEEP] WARNING @ 176:Sleep:2, not allowed! Reason:Ignition

:!<[2020.08.11 21:57:17]-[WD.FUNC] WARNING @ 181:counter:0 Cnt:1715 Limit:10800

:!<[2020.08.11 21:57:18]-[REC.SEND.1] Periodic sending already started @ main server, state: 2 / check gprs

:!<[2020.08.11 21:57:18]-[REC.SEND.1] Waiting Link Tmo @ main server, state: 2 / check gprs

:!<[2020.08.11 21:57:18]-[REC.SEND.1] check gprs

:!<[2020.08.11 21:57:18]-[REC.SEND.1] gprs is closed, try to open

:!<[2020.08.11 21:57:18]-[NETWORK] [APN.LIST] Opening GPRS: APN:prepago.ancel;USER:BAM;PASS:BAM

:!<[2020.08.11 21:57:18]-[NETWORK] ERROR @ m2m_network_api.c(2006):[GPRS.OPEN.0364] Error: 9

:!<[2020.08.11 21:57:18]-[NETWORK] [ERROR.HANDLER.0364] Caller: 0/gprs open, code: 9

:!<[2020.08.11 21:57:18]-[REC.SEND.1] Retrying to open gprs in 2s

:!<[2020.08.11 21:57:19]-[LiPo] PreCharge state:50

:!<[2020.08.11 21:57:20]-[AXL.CLBR] All acc data updated (150/150)

:!<[2020.08.11 21:57:20]-[REC.SEND.1] check gprs

:!<[2020.08.11 21:57:20]-[REC.SEND.1] gprs is closed, try to open

:!<[2020.08.11 21:57:20]-[NETWORK] [APN.LIST] Opening GPRS: APN:prepago.ancel;USER:BAM;PASS:BAM

:!<[2020.08.11 21:57:20]-[NETWORK] ERROR @ m2m_network_api.c(2006):[GPRS.OPEN.0364] Error: 9

:!<[2020.08.11 21:57:20]-[NETWORK] [ERROR.HANDLER.0364] Caller: 0/gprs open, code: 9

:!<[2020.08.11 21:57:20]-[REC.SEND.1] Retrying to open gprs in 2s

:!<[2020.08.11 21:57:22]-[OVERSPD] Unsatisfied Conditions:

:!<[2020.08.11 21:57:22]-[REC.SEND.1] check gprs

:!<[2020.08.11 21:57:22]-[REC.SEND.1] gprs is closed, try to open

:!<[2020.08.11 21:57:22]-[NETWORK] [APN.LIST] Opening GPRS: APN:prepago.ancel;USER:BAM;PASS:BAM

:!<[2020.08.11 21:57:22]-[NETWORK] ERROR @ m2m_network_api.c(2006):[GPRS.OPEN.0364] Error: 9

:!<[2020.08.11 21:57:22]-[NETWORK] [ERROR.HANDLER.0364] Caller: 0/gprs open, code: 9

:!<[2020.08.11 21:57:22]-[REC.SEND.1] ERROR @ m2m_task_recsend_1.c(400):Failed to open gprs

:!<[2020.08.11 21:57:22]-[APN.LIST] search has been reset

:!<[2020.08.11 21:57:22]-[APN.LIST] trying op:0

:!<[2020.08.11 21:57:22]-[APN.LIST] state changed: 3 -> 4

2 Answers

0 votes
by anonymous
Hello.

We would like to analyze your case, please
contact your sales manager.
If you don't have any contacts with our Sale managers, please contact with them on our official
website https://teltonika-gps.com/
and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to info@teltonika.lt

Also when contacting us provide your device's configuration file and full log, and firmware version of the device.

Thank you.

Best Regards
0 votes
by anonymous
Hi,

Could you gather the log right from the beginning of device startup (for about 2-3 minutes)? I would take a look and get back to you.

Best regards
by
Hello! I am having a similar issue. I am trying to send data from device to server by responding 0x01 to incoming IMEI of device at server. But still I am unable to get data at server and the error is same. Here's my log file: https://drive.google.com/file/d/1ThBLlYNrQwHWAV1HuyYQ3HQs2hUmgsss/view?usp=sharing. I really need yuor help as I have spend 2 days fixing this issue and it still persists. So it would be a great favor from you.

Thanks in advance

Regards