Hello.
Firmware you are using is outdated, to get latest firmware, please
contact your sales manager.
If you don't have any contacts with our Sale managers, please contact with them on our official
website
https://teltonika-gps.com/
and click on the "Contact Us" button. When you will click, please fill the form and submit it.
Note: as a topic, please choose "Vehicle telematics".
Or you can send an e-mail with description of your situation to info@teltonika.lt
See if after update issue still occurs, you can also contact us and explain your issue, so that one of our engineer could help you in solving this issue.
Best Regards