Question

i can detect company card on the user PC but it doesn't link to the platform. Is there any ports or something (antivirus, firewall,etc...) i need to check ?

Answer 1

Hello Bruno,

Thank you for your question.

Could you please clarify which platform are you using?

Thank you in advance.

Best Regards,

Teltonika Support

Comments

Hi 

We are using the following platform

https://dad.strada.fr/ddd

Thank you 

ps : does it exist a program that check ports,etc..? 

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Thank you for your provided information.

Could you please say, have you registered your Card ID on this platform like in the link below?

Link: https://wiki.teltonika-gps.com/view/WEB_Tacho_Company_Card_management

If it's not registered, there might be the reason, why it doesn't link to the platform.

Best Regards,

Teltonika Support

Answer 2

Hi!

Yes the company card is registred on the platform but it doesn't work

Comments

Thank you for your response.

Could you please say, is in your platform, the row with Company Card ID is with grey background, card icon is red?

Thank you in advance.

Best Regards,

Teltonika Support