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Hello, Andre,
Thank you for providing us with information about your issue,
In order to use device, you should use a newer version configurator, we are seeing that you are using 3.12 which is not compatible with 3.18 FW version of device.
To solve this issue please download the attached file with newer configurator: https://community.teltonika-gps.com/?qa=blob&qa_blobid=16781603309016201761
Best regards.